Weekend and night support is expensive and hard to staff. The AI diagnoses, opens the ticket, and escalates, 24/7.
Sixty to seventy percent of L1 IT calls can be resolved from a knowledge base. The AI takes those, so your senior engineers stay on the real problems.
2–4 weeks to the first live call · 30+ languages · EU data handling
Sound familiar?
Every business runs into these.
„A critical system goes down overnight”
At 2 a.m. on a Saturday there is no support to reach. The problem gets worse until morning — and the SLA is breached.
„Tier-1 tickets eat senior time”
A senior engineer answering password reset requests. It does not scale, and it is demoralizing.
„SLA breaches from slow first response”
The ticket is not late because it is hard — it is late because nobody picked it up in time.
None of this is inevitable. All of it is fixable.
What it does
What your agent takes off your plate
24/7 first-line diagnostics
First-pass triage of network, application, and access problems — day and night.
Ticket creation and triage
Every incoming case is logged and prioritized in your ITSM system straight away.
Knowledge-base self-service
Password resets, VPN setup, known issues — answered from the knowledge base immediately.
Escalation to the right team
Tier-2 and Tier-3 cases go to the right team, with the SLA clock intact.
Callback booking
If the caller needs a human engineer, it books a callback slot right away.
Illustration — the live system is built from your own material
It answers from the source — and does not guess at what the source does not cover.
Integrations
We connect it to what you already use.
Nothing new to learn. The AI·Squad agent fits into the tools you already have.
Ticketing (ITSM)
ServiceNow, Jira Service Management, Zendesk, and other ITSM systems.
CMDB / knowledge base
Confluence, SharePoint, your internal wiki — it answers from your own documentation.
Messaging tools
Automatic notifications into Microsoft Teams and Slack.
Email & SMS platform
Ticket confirmations and status updates sent automatically.
Monitoring systems
Callback logic for Nagios, Datadog, and Prometheus alerts.
Custom connection
If your system is not on the list, we build a custom integration. Webhook, REST API, direct database connection — we will sort it out.
Security & compliance
You do not have to choose between efficiency and data protection.
GDPR-compliant
Customer and incident data is stored in the EU.
EU AI Act, Article 50
The agent tells the caller they are speaking with an AI system.
EU infrastructure
Every system of ours runs from an EU data center — with data residency you can evidence in a security audit.
Auditable SLA reporting
Every ticket, response time, and escalation is recorded in the client portal.
Common questions
What people ask before they start
What can it resolve without a person?
Whatever the knowledge base has an answer for: password resets, VPN setup, known issues. For everything else it opens a ticket at the right priority.
How does it fit our SLAs?
Every call is answered and turned into a ticket immediately — the response clock does not start when the on-call engineer wakes up. Your own SLA matrix drives the escalation rules.
Does it work with ServiceNow and Jira?
Yes — ServiceNow, Jira Service Management, Zendesk, and other ITSM systems. The ticket lands where your team already works.
Can it replace the night shift?
The first line, yes: answering, diagnosing, opening tickets, escalating. On a critical alert it wakes a person — but only then.
Ready?
Book a free 30-minute call.
Two to four weeks to the first live call — and we do not leave you alone after that either.
Discovery
process, data
Integration
your existing systems
Go-live
step by step, tested together
After that the running stays with us: we measure, review, and improve every month.