Voice AI
Inbound: customer service, helpdesk, appointment booking, first-line support. Outbound: prospect outreach, recruitment, reminders, callbacks. From small companies to large enterprises.
insurance · retail · healthcare · energy · finance
Enterprise & custom Enterprise voice AI —
Enterprise voice AI —
for where the standard package stops being enough.
For complex organizations running many agents at once, with deep integration and compliance you cannot work around. We design it, we run it, and we measure it monthly — you see what it delivers in the report.
What we build
Four areas, one approach
Voice is the way in — but when the job needs more, we keep that in one pair of hands too.
Chatbots and web assistants
Assistants embedded in a site or an app, working from a knowledge base — in your branding, with sourced answers. The same engine as our phone systems; it runs on our own site too.
knowledge-base chatbot · embedded chat · internal use
Vision and document AI
Image recognition in industrial and expert work, with automatic documents and reports. The specialist signs off on the result — the system does the preparation.
defect detection · draft assessments · human sign-off
Custom development
Web systems, product configurators, customer portals, and data connections. If the solution needs software alongside the voice, we build that too — no second vendor in the project.
online store · configurator · portal · integration
What it is used for
Inbound and outbound, broken down by task
The system takes as many calls as arrive: no queue builds at peak, and there is no day with fewer colleagues on shift. That is why it works where hundreds or thousands of calls come in daily. The same holds in chat: the number of incoming questions is not a limit.
↙ Inbound calls
- Customer service, first-line support — the most common questions answered on the spot
- Appointment booking — booking, changes, cancellations — written to the calendar
- Order and delivery tracking — “where is my package”, status, expected time
- Billing and pricing questions — balance, invoice copy, payment method
- Complaints and fault reports — captured, ticketed, with an update on where the case stands
- Call routing and screening — it works out what the caller wants and sends them to whoever can solve it
- Peak overflow — the system takes what your colleagues cannot get to
- Out-of-hours line — evenings, weekends, and holidays too
↗ Outbound calls
- Lead qualification — screening before anyone reaches a salesperson
- Recruitment — reaching and pre-screening applicants at volume
- Appointment reminders — to cut down on no-shows
- Payment reminders — a fair, non-threatening approach
- Satisfaction checks — a short feedback request after service
- Data verification and updates — keeping contact details and records current
- Renewals and extensions — reaching out on expiring contracts and subscriptions
- Callbacks — following up missed or dropped calls
Why AI Squad Enterprise?
Not a SaaS subscription — a platform built for you
You do not get something off the shelf. Every component is built around your processes.
Our own agent platform
Built on ElevenLabs and LiveKit, but the logic, the prompts, and the orchestration are shaped to your requirements. No vendor lock-in on how the agent behaves.
Custom orchestration
Multi-agent routing, conditional handover, fallback logic, escalation rules — workflows designed and tested in n8n.
Deep analytics
Call logs into a database, then into reports and dashboards. Conversion, transfer rate, resolution rate — all measurable, all exportable.
A dedicated SLA
Not a ticket queue. A dedicated Slack channel, response-time SLAs, a monthly review, and continuous optimization.
Depth of integration
With any system you run
The agent does not work in isolation — it becomes part of your existing IT architecture.
Telephony
Telnyx, Twilio, SIP trunks, PBX
Calendar & booking
Google Calendar, Outlook, Cal.com, custom booking systems
Industry software
ERP, CRM, practice management, PMS, HIS
AI and language models
Claude, OpenAI, Gemini — model-agnostic routing
Databases & storage
Supabase, PostgreSQL, REST APIs, webhooks
Messaging
Email, SMS, WhatsApp, Slack, and Teams notifications
Analytics & BI
Google Sheets, Power BI, Supabase reports, custom dashboards
Ticketing & helpdesk
ServiceNow, Jira Service Management, Zendesk, Freshdesk
Identity and access
LDAP, SAML, Azure AD, Okta
Compliance
Enterprise-grade compliance
The EU AI Act, GDPR, and sector regulation are not constraints — we build them into the architecture.
EU hosting
All data is stored in an EU data center (Frankfurt). No transatlantic data transfers.
AI Act governance
Risk classification, human oversight, audit trail — in line with what the EU AI Act requires.
Data residency
Call logs, transcripts, personal data — wherever you need them, with whatever retention policy you set.
Auditability
Every decision and every call logged and retrievable. A complete audit trail for every agent action.
How we work together
A five-step rollout
Structured and predictable — at every step you know what comes next.
01
Discovery
Process mapping, use case prioritization, technical audit. Two weeks.
02
Proposal & architecture
A detailed technical design, an ROI model, and an implementation schedule. One week.
03
Pilot (one use case)
Taking the first use case live, measuring, learning. Four to six weeks.
04
Go-live & rollout
The remaining use cases, team training, documentation.
05
Continuous optimization
Monthly review, performance report, iteration. A dedicated contact.
Operations
Go-live is not the end of the project here. It is the start.
The system runs under round-the-clock monitoring, with rate limits and cost controls. Every conversation is recorded and evaluated — and what we learn goes back into the system every month.
Measure
Review
Improve
Monthly output: a performance report, an updated knowledge base, and proposed fixes — along the metrics above.
Procurement questions
What procurement will ask next
These questions come up in the second meeting. We answer them here in advance — including where we are limited today.
Legal entity
AI Squad is a brand of Hess & Partners Kft. (registered in Pécs, Hungary). Contracts and invoices are issued by the company — the corporate details are public in the legal notice.
Support — honestly
Our systems run around the clock, monitored and alerted. Human support is on business days with fast response — extended cover, up to 24/7, under a separate agreement.
Who works on it
A core expert team and a standing partner network: 1337 Partners, VCC.Live, IP Telekom, Hello Agency. László Sabján carries the project end to end — and for enterprise procurement we can contract jointly with a partner.
Common questions
What people ask before an enterprise rollout
How dependent are we on one AI vendor?
We work with several model providers behind a swappable model layer — no lock-in to a single vendor. We pick the model for the task, and we know exactly which service runs on an EU endpoint, with the pricing and legal consequences that follow.
Who runs it in production?
We do — with round-the-clock monitoring, alerts, rate limits, and cost controls. Every month you get a performance report, an updated knowledge base, and proposed fixes.
How does this fit our procurement process?
We document the legal background, the data handling, and the security questions up front — the procurement block below answers exactly those. We work under a data processing agreement, and for enterprise procurement we can contract jointly with a partner.
What support do you commit to?
A dedicated contact, agreed response times, and a joint monthly review. Human support on business days with fast response — extended cover, up to 24/7, under a separate agreement.
Next step
Let us talk through your use case
A 30-minute technical consultation, free. We will show you what the platform does in your industry.