AI customer service for online stores: “Where is my order?” — a hundred times a day, 24/7
“Where is my order?” — you get that question a hundred times a day. The AI answers all of them.
Most e-commerce questions are the same three: where is my package, how do I return it, when does it arrive. The AI voice agent answers those on the spot — only the real cases reach your team.
2–4 weeks to the first live call, 4–6 with integrations · Hungarian + 20 languages · EU database
Sound familiar?
Most calls to an online store are about the same few things
“A flood of order-status questions”
Most daily calls ask the same thing: “when is my package coming?”. A human handles each one — day after day.
“The returns process is unclear”
The customer does not know how to send it back. They get it wrong, they get annoyed, and they leave a bad review.
“Slow product answers cost the sale”
Size, color, compatibility — if the answer takes hours, the intent to buy is gone.
None of this is inevitable. All of it is fixable.
What it does
E-commerce customer service with AI: orders, returns, complaints
Order status
It looks up the current status of the order and reads it back to the customer — in real time.
Returns and exchanges
It explains the returns process, logs the request, and sends a confirmation.
Product and stock information
It answers questions on size, color, and availability from your knowledge base.
Complaint intake
It records the complaint, categorizes it, and routes it to the right team.
Callback booking
If the customer wants to speak to someone, it books a callback slot immediately.
Illustration — the live system is built from your own material
It answers from the source — and does not guess at what the source does not cover.
Measured results
What we measured, and what we don’t promise
- measured live conversations
- 1,000+
- on-topic rate
- 91%
- tone consistency
- 100%
1,000+ measured conversations across three completed retail campaigns; 91% on-topic rate and 100% tone consistency in the final campaign’s audit (Mammut and Aréna Pláza, Hello Agency). Before go-live, we measure it on your own process in a test round, and you see the results in a monthly report.
We don’t promise flawless performance from any language system, or 100% automation. We do promise to measure and fix: every month you see in numbers what the AI voice agent handles and what it hands to a person.
Operations
What every monthly fee includes
-
Operations and infrastructure
The system runs under our supervision. We track updates and changes to the voice and language models.
-
Monitoring and incident handling
We watch calls and errors. For a critical failure, we start fixing it within 24 hours.
-
Monthly report
How many calls came in, what callers asked, what got resolved, and what went to a person.
-
Content updates
New prices, a new service, changed opening hours: we add them to the system.
-
Support hours
A monthly allowance for changes and questions, by plan, on business days from 9 a.m. to 5 p.m.
-
Joint review in month three
We tune the plan and the conversations to your real numbers.
Integrations
UNAS, Shoprenter, WooCommerce, Shopify: answers come from your order data
Nothing new to learn. The AI·Squad agent fits into the tools you already have.
E-commerce platform
Order lookups — WooCommerce, UNAS, Magento, Shoprenter, Shopify.
CRM / ticketing
MiniCRM, Pipedrive, HubSpot, Salesforce — every interaction logged on the customer profile.
Email system
Confirmations and notifications sent automatically.
Custom connection
If your system is not on the list, we build a custom integration. Webhook, REST API, direct database connection — we will sort it out.
Security & compliance
You do not have to choose between efficiency and data protection
GDPR-compliant
Data is handled under the GDPR. Callers are informed about data handling automatically.
EU AI Act, Article 50
The agent tells the caller they are speaking with an AI system.
Data storage and processing
We store the customer database in the EU. Voice processing and conversation storage run at sub-processors outside the EU, with the required safeguards (DPF or SCC).
Common questions
Questions from online stores
How does it know where the package is?
It looks it up live, from your order system and the courier data connection. It does not read out a template — it gives the status of that specific order.
Does it handle returns as well?
It explains the process, logs the request, and sends a confirmation. Disputed cases go to a colleague.
Does it work with WooCommerce, Shopify, Magento?
Yes — alongside WooCommerce, UNAS, Shoprenter, Shopify, and Magento, we can connect to a custom store as well, as long as it has a data connection.
Does it answer at night and on weekends?
The agent is available around the clock — a Saturday “where is my package” call does not wait until Monday.
How much does an AI phone agent cost?
It’s a one-time setup fee plus a monthly fee. The monthly fee covers your included minutes, operations, monitoring, the monthly report and support hours. You’ll find the plans on our pricing page, and the exact amounts in the price list (in Hungarian).
Plans and pricing →Ready?
Book a free 30-minute call
Two to four weeks to the first live call — and we do not leave you alone after that either.
Discovery
process, data
Integration
your existing systems
Go-live
step by step, tested together
After that the running stays with us: we measure, review, and improve every month.