What we know, and where it is going
Practical writing about voice AI — for small companies and enterprises alike.
What three shopping-mall campaigns taught us about voice AI
Three real campaigns, 1000+ interactions. What an AI gift advisor kiosk at Mammut and Aréna Pláza teaches you — what it is good for, what it is not, and what keeps it stable on a peak day.
AI sales calls: how phone lead generation works
A rep’s working day caps their call count; the AI’s does not. How outbound AI calling works in lead generation and qualification.
Where is my order? — how an AI voice agent runs e-commerce support
Most e-commerce support calls are repeat questions. How to automate it with phone AI — order tracking, complaints, product information.
Automating L1 customer service calls with AI
Most support calls are repeat L1 questions. How to automate them with voice AI — ticketing, escalation, availability around the clock.
7 industries where the AI voice agent already works
How companies use AI voice agents today. Concrete examples from healthcare to e-commerce.
AI Talks 2025 workshop — measurable customer service results
A full house at the Bálna: voice AI, hybrid customer service, and a lot of human energy. How the AI Talks workshop went, from the AI Squad side.
An AI voice agent in bank soft collection
How an AI voice agent holds up in one of the most sensitive areas of financial services. Real experience and real results.
How we defend our LLMs against prompt injection
Prompt injection, jailbreaking — why are phone-based AI systems safer? Our three-layer defense strategy.
LLM security and privacy — how we protect customer data
Clearing up the misconceptions: how AI Squad protects sensitive data. Inference-only architecture and full isolation.
How large language models work
Simple analogies for how the language models behind our voice agents actually work.
Voice AI in business: trends and applications
Market growth, proactive AI, multimodal experiences. A round-up of the trends and business applications that matter.
What you need to know about the AI call center
LLMs, guardrails, conversation paths, integrations, and knowledge bases — a guide to building an AI call center.
Six reasons to hand routine calls to AI
Six reasons to hand routine calls to AI: instant answers, consistency, cost. The complex cases stay with people.
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