AI customer service by phone: the AI handles the repeat calls, 24/7
Your agents field the same ten questions every day. That is not work for a person — it is work for the AI.
Most incoming calls are the same few simple questions. The AI voice agent takes those and leaves your colleagues’ time for the real problems — and it picks up at night and on weekends too.
2–4 weeks to the first live call, 4–6 with integrations · Hungarian + 20 languages · EU database
Sound familiar?
The same ten questions, a hundred times a day
“Repeat questions tie up your agents”
FAQ-level questions make up most of the queue. They still cost human hours — every day, over and over.
“Hold times and dropped calls”
When every line is busy, the customer calls back — or complains. Both are avoidable.
“Nights and weekends go dark”
A problem that lands on Friday afternoon waits until Monday. The customer is on their own until then.
None of this is inevitable. All of it is fixable.
What it does
What the AI voice agent handles on its own in customer service, and when it brings in a person
Answers common questions on its own
It answers the most frequent questions instantly and accurately — from your knowledge base.
Ticket creation and triage
Every case is logged automatically and categorized by priority in your ticketing system.
Callback booking
If the customer wants a person, it books a callback slot on the spot.
Transfer to an agent
Complex cases go to the right team or the right person — without a dropped call.
Available around the clock
Active on weekends and overnight — nobody is left without an answer.
Illustration — the live system is built from your own material
It answers from the source — and does not guess at what the source does not cover.
Measured results
What we measured, and what we don’t promise
- measured live conversations
- 1,000+
- on-topic rate
- 91%
- tone consistency
- 100%
1,000+ measured conversations across three completed retail campaigns; 91% on-topic rate and 100% tone consistency in the final campaign’s audit (Mammut and Aréna Pláza, Hello Agency). Before go-live, we measure it on your own process in a test round, and you see the results in a monthly report.
We don’t promise flawless performance from any language system, or 100% automation. We do promise to measure and fix: every month you see in numbers what the AI voice agent handles and what it hands to a person.
Operations
What every monthly fee includes
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Operations and infrastructure
The system runs under our supervision. We track updates and changes to the voice and language models.
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Monitoring and incident handling
We watch calls and errors. For a critical failure, we start fixing it within 24 hours.
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Monthly report
How many calls came in, what callers asked, what got resolved, and what went to a person.
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Content updates
New prices, a new service, changed opening hours: we add them to the system.
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Support hours
A monthly allowance for changes and questions, by plan, on business days from 9 a.m. to 5 p.m.
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Joint review in month three
We tune the plan and the conversations to your real numbers.
Integrations
It writes to your CRM and your ticketing system
Nothing new to learn. The AI·Squad agent fits into the tools you already have.
Ticketing system
Integrates with Zendesk, Freshdesk, ServiceNow, and other ITSM tools.
CRM platform
MiniCRM, Pipedrive, HubSpot, Salesforce — reading and updating customer data.
Knowledge base
Answers from Confluence, Notion, or your internal wiki.
Email & messaging tools
Ticket confirmations and notifications sent automatically.
Custom connection
If your system is not on the list, we build a custom integration. Webhook, REST API, direct database connection — we will sort it out.
Security & compliance
You do not have to choose between efficiency and data protection
GDPR-compliant
Data is handled under the GDPR.
EU AI Act, Article 50
The agent tells the caller they are speaking with an AI system.
Data storage and processing
We store the customer database in the EU. Voice processing and conversation storage run at sub-processors outside the EU, with the required safeguards (DPF or SCC).
Auditable activity log
Every call is recorded, with transcripts in the client portal.
Comparison
How is it different from a subscription voicebot or a contact center platform?
| Self-service AI assistant | Contact center platform | AI Squad | |
|---|---|---|---|
| Who sets it up? | you, in a web app | your IT team or an integrator | we do, around your processes |
| Who maintains it? | you | your own team | we do, measured monthly |
| System integration | a few ready-made connectors | broad, but you do the work | custom, to the systems you already use |
| Who is it for? | simple call handling, low volume | companies with their own contact center team | when calls are part of a process and nobody has time to run it |
Common questions
Questions about AI customer service
Which questions can it answer on its own?
Whatever your knowledge base covers: how a process works, fees, common questions. Live data — balances, statuses — it looks up in your systems once the caller is verified.
How does it verify the caller?
The way you already do it: account number, date of birth, or another pair of details. You set the verification rules and the agent follows them.
When does it hand over to a person?
By rules you set in advance: complaints, an upset caller, anything needing individual judgment. On handover your colleague sees the whole history.
Can we measure what it actually does?
Every conversation is recorded and evaluated. You get a monthly report: what it resolved on its own, what it handed over, and why.
What’s the difference between a voicebot and an AI voice agent?
Older voicebots reacted to menu options and keywords. An AI voice agent (some call it an AI phone agent) understands natural speech, answers from your knowledge base and writes to your systems. Today the market calls both of them voicebots. We build and run the second kind.
How much does an AI phone agent cost?
It’s a one-time setup fee plus a monthly fee. The monthly fee covers your included minutes, operations, monitoring, the monthly report and support hours. You’ll find the plans on our pricing page, and the exact amounts in the price list (in Hungarian).
Plans and pricing →Ready?
Book a free 30-minute call
Two to four weeks to the first live call — and we do not leave you alone after that either.
Discovery
process, data
Integration
your existing systems
Go-live
step by step, tested together
After that the running stays with us: we measure, review, and improve every month.