Contact center · strategic partner
Protocall Kft.
A 250-seat contact center. In strategic partnership we bring voice AI to their mid-market and enterprise clients, on inbound and outbound calls, integrated with VCC.Live.
Case study → Customers & partners
What holds up in production.
Real projects, with names and measured numbers. Where a client asked us to keep their name off it, we leave it off.
Measured results
Numbers from our live systems
1000+ Live conversations measured Across the completed retail campaigns, with audited quality
91% On-topic rate In the quality audit of the final campaign — alongside 100% tone consistency
11 days Continuous operation Without a break, at shopping-mall peak traffic
250-seat Contact center partnership A strategic partnership with Protocall, integrated with VCC.Live
What we are working on
Live projects, across industries
Not a case study collection — these are jobs running now or recently finished, with names attached.
Insurance · a 170-person regional office
Union Biztosító
Outbound calls for the western Hungary regional office: recruitment outreach and prospect qualification. The system screens first, so advisors only get the conversations worth having.
Retail · Hello Agency
Mammut & Aréna Pláza
An in-store gift advisor built on a knowledge base covering the entire mall offering — a voice and chat widget, in web and kiosk versions.
3 completed campaigns1000+ conversations measured11 days of continuous operation91% on-topic rate
Case study → Financial advice · 1337 Partners
OVB Magyarország
Sales call training for the advisor network: the advisor practices with a lifelike AI customer, then gets a multi-dimensional review backed by quotes.
Adult education
Kardos Lovasiskola
Prospect qualification and customer service in one system: from screening applicants to answering questions about the courses.
Industrial services
Paner Kft.
A pipe inspection platform: the system spots defects in the footage and drafts the expert assessment. The specialist checks and signs off — the system does most of the paperwork.
E-commerce
SpaCoverLabs
An online store and product configurator with custom pricing logic, in several languages — for selling made-to-measure products online.
Our own, open to try
voice.aisquad.hu
Our public demo site: several industry scenarios with a real conversation. It also hosts the sales call training, where reps practice on an AI customer.
Alongside these are running projects our clients asked us not to name: inbound customer service in healthcare, and first-line support for a national fuel network.
Partners
In partnership, on the larger projects
Everyone brings what they are strongest at — and the project still stays in one pair of hands.
1337.partners AI partner on enterprise projects — we work together on the larger, more complex rollouts.
VCC.Live Contact center platform: we can connect voice AI to an existing VCC.Live setup.
IP Telekom Telephony partner: phone numbers, SIP connectivity, and a cloud PBX — we bring the line behind the voice as well.
Hello Agency Agency partner on the retail campaigns (Mammut, Aréna Pláza).
What our customers say
Feedback
AI Squad develops the AI voice agent solution for Protocall, and I recommend them to any company looking for a reliable AI partner. They are flexible, proactive, and extremely thorough: they respond quickly to every request while carefully weighing the options to arrive at the best solution. The technology they deliver is outstanding and strikingly lifelike, which makes it easy and effective to use in inbound customer service, and in simpler outbound projects as well.
Working with AI Squad showed us that voice AI is not just an enterprise topic. They understood agency logic quickly — that we speak on behalf of our clients, and that this takes more than technology, it takes understanding the context. The result is something we can confidently recommend to our own clients.
Next step
Let us start a pilot
Live in two to four weeks. We measure the results together — and if the numbers are not there, we will say so.