“Where is my order?” — you get that question a hundred times a day. The AI answers all of them.
Seventy percent of e-commerce questions are the same three: where is my package, how do I return it, when does it arrive. The AI voice agent answers those on the spot — only the real cases reach your team.
2–4 weeks to the first live call · 30+ languages · EU data handling
Sound familiar?
Every business runs into these.
„A flood of order-status questions”
Seventy percent of daily calls are “when is my package coming?”. A human handles each one — day after day.
„The returns process is unclear”
The customer does not know how to send it back. They get it wrong, they get annoyed, and they leave a bad review.
„Slow product answers cost the sale”
Size, color, compatibility — if the answer takes hours, the intent to buy is gone.
None of this is inevitable. All of it is fixable.
What it does
What your agent takes off your plate
Order status
It looks up the current status of the order and reads it back to the customer — in real time.
Returns and exchanges
It explains the returns process, logs the request, and sends a confirmation.
Product and stock information
It answers questions on size, color, and availability from your knowledge base.
Complaint intake
It records the complaint, categorizes it, and routes it to the right team.
Callback booking
If the customer wants to speak to someone, it books a callback slot immediately.
Illustration — the live system is built from your own material
It answers from the source — and does not guess at what the source does not cover.
Integrations
We connect it to what you already use.
Nothing new to learn. The AI·Squad agent fits into the tools you already have.
E-commerce platform
Order lookups — WooCommerce, UNAS, Magento, Shoprenter, Shopify.
CRM / ticketing
MiniCRM, Pipedrive, HubSpot, Salesforce — every interaction logged on the customer profile.
Email system
Confirmations and notifications sent automatically.
Custom connection
If your system is not on the list, we build a custom integration. Webhook, REST API, direct database connection — we will sort it out.
Security & compliance
You do not have to choose between efficiency and data protection.
GDPR-compliant
Customer data is stored in the EU, and callers are informed about data handling automatically.
EU AI Act, Article 50
The agent tells the caller they are speaking with an AI system.
EU infrastructure
Every system of ours runs from an EU data center.
Common questions
What people ask before they start
How does it know where the package is?
It looks it up live, from your order system and the courier data connection. It does not read out a template — it gives the status of that specific order.
Does it handle returns as well?
It explains the process, logs the request, and sends a confirmation. Disputed cases go to a colleague.
Does it work with WooCommerce, Shopify, Magento?
Yes — alongside WooCommerce, UNAS, Shoprenter, Shopify, and Magento, we can connect to a custom store as well, as long as it has a data connection.
Does it answer at night and on weekends?
The agent is available around the clock — a Saturday “where is my package” call does not wait until Monday.
Ready?
Book a free 30-minute call.
Two to four weeks to the first live call — and we do not leave you alone after that either.
Discovery
process, data
Integration
your existing systems
Go-live
step by step, tested together
After that the running stays with us: we measure, review, and improve every month.