Your agents field the same ten questions every day. That is not work for a person — it is work for the AI.
Sixty to seventy percent of incoming calls are the same ten simple questions. The AI voice agent takes those and leaves your colleagues’ time for the real problems — and it picks up at night and on weekends too.
2–4 weeks to the first live call · 30+ languages · EU data handling
Sound familiar?
Every business runs into these.
„Repeat questions tie up your agents”
FAQ-level questions make up most of the queue. They still cost human hours — every day, over and over.
„Hold times and dropped calls”
When every line is busy, the customer calls back — or complains. Both are avoidable.
„Nights and weekends go dark”
A problem that lands on Friday afternoon waits until Monday. The customer is on their own until then.
None of this is inevitable. All of it is fixable.
What it does
What your agent takes off your plate
Answers common questions on its own
It answers the most frequent questions instantly and accurately — from your knowledge base.
Ticket creation and triage
Every case is logged automatically and categorized by priority in your ticketing system.
Callback booking
If the customer wants a person, it books a callback slot on the spot.
Transfer to an agent
Complex cases go to the right team or the right person — without a dropped call.
Available around the clock
Active on weekends and overnight — nobody is left without an answer.
Illustration — the live system is built from your own material
It answers from the source — and does not guess at what the source does not cover.
Integrations
We connect it to what you already use.
Nothing new to learn. The AI·Squad agent fits into the tools you already have.
Ticketing system
Integrates with Zendesk, Freshdesk, ServiceNow, and other ITSM tools.
CRM platform
MiniCRM, Pipedrive, HubSpot, Salesforce — reading and updating customer data.
Knowledge base
Answers from Confluence, Notion, or your internal wiki.
Email & messaging tools
Ticket confirmations and notifications sent automatically.
Custom connection
If your system is not on the list, we build a custom integration. Webhook, REST API, direct database connection — we will sort it out.
Security & compliance
You do not have to choose between efficiency and data protection.
GDPR-compliant
Every customer interaction and every record is stored in the EU.
EU AI Act, Article 50
The agent tells the caller they are speaking with an AI system.
EU infrastructure
Every system of ours runs from an EU data center.
Auditable activity log
Every call is recorded, with transcripts in the client portal.
Common questions
What people ask before they start
Which questions can it answer on its own?
Whatever your knowledge base covers: how a process works, fees, common questions. Live data — balances, statuses — it looks up in your systems once the caller is verified.
How does it verify the caller?
The way you already do it: account number, date of birth, or another pair of details. You set the verification rules and the agent follows them.
When does it hand over to a person?
By rules you set in advance: complaints, an upset caller, anything needing individual judgment. On handover your colleague sees the whole history.
Can we measure what it actually does?
Every conversation is recorded and evaluated. You get a monthly report: what it resolved on its own, what it handed over, and why.
Ready?
Book a free 30-minute call.
Two to four weeks to the first live call — and we do not leave you alone after that either.
Discovery
process, data
Integration
your existing systems
Go-live
step by step, tested together
After that the running stays with us: we measure, review, and improve every month.