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Case study · Contact center · strategic partnership
Voice AI in a 250-seat contact center
In strategic partnership with Protocall we bring voice AI to mid-market and enterprise clients — on inbound and outbound calls, connected to their existing VCC.Live system.
250-seat contact centerVCC.Live integrationinbound and outbound callsjoint delivery to enterprises
The brief
Here the AI is capacity, not a replacement
In a contact center it is the high-volume, repetitive layers of calls that eat operator time. The goal is for the system to take those so operators get the conversations that matter — with the technology fitting into the existing infrastructure rather than sitting beside it.
What we built
Integrated into the existing system, delivered together
- Voice AI on inbound and outbound calls — for customer service work and outbound campaigns
- Integration into the existing VCC.Live contact center system
- Joint delivery: we take the solution to Protocall’s clients together
- Continuous operation and measurement — calls recorded and evaluated
Results
A partnership that works, and a growing client base
The partnership runs in production: we deliver to mid-market and enterprise clients together, and the technology fits into the existing contact center processes. Alongside inbound customer service it also runs on outbound projects.
250-seat contact centerVCC.Live integrationinbound and outbound callsjoint delivery to enterprises
In the client’s words
„AI Squad develops the AI voice agent solution for Protocall, and I recommend them to any company looking for a reliable AI partner. They are flexible, proactive, and extremely thorough: they respond quickly to every request while carefully weighing the options to arrive at the best solution. The technology they deliver is outstanding and strikingly lifelike, which makes it easy and effective to use in inbound customer service, and in simpler outbound projects as well.”